Frequently Asked Questions

When suggestions are enabled, Ilena can generate a proposed continuation of a line. Nothing is permanently inserted without your action: you can ignore, edit, or accept a suggestion. Ilena cannot guarantee a suggestion's originality.

You retain full ownership of all content you create using Ilena, including lyrics, texts and other creative works. To operate the Service, you grant La Tour d’Ivoire Inc. a limited, non-exclusive licence to store, process and display your content. Ilena does not claim ownership of your works. Copyright rules for content assisted by artificial intelligence depend on the country and circumstances; using Ilena does not guarantee that a publisher or collecting society will accept a work.

Yes. Ilena supports French, English and Spanish, with language tools available in all three languages.

Yes. Some features use artificial intelligence models for line analysis, dictionary and language information, and text suggestions. Ilena is a writing workspace; artificial intelligence is one of the technologies behind its tools, not the product's central promise. See How Ilena uses artificial intelligence.

Yes. Two settings in Ilena's Settings govern suggestions: Automatic inspiration stops suggestions from appearing on their own while you write, and Manual inspiration turns off the Ctrl + Space shortcut. With both off, no suggestion is requested. Some line analysis still runs when you save your work; that analysis is part of the editor and cannot currently be switched off separately.

La Tour d'Ivoire does not use your works to train its own models and does not knowingly allow technology providers to train theirs on your content. When an assisted feature needs to run, necessary text fragments are sent to a provider as explained in the transparency policy.

No. Saving is manual — Cmd/Ctrl+S or Work → Save. This is intentional: every save is a full version you can restore later, and autosaving would fill your history with noise. See First steps → Save your work.

Your work content is stored in Ilena's cloud infrastructure. Every save creates a new version, and there's no limit on how many a work can have — older text is never overwritten. See Compare and restore versions of a work.

No. Ilena needs a network connection to save, analyse lines, and look up words. If you lose connection mid-session, your current text stays in the editor until you refresh, but you won't be able to save until the connection is back — see Troubleshooting → Save failed.

English, French, and Spanish, for both the app's own interface and the language of an individual work. The two are independent: your interface language is set in Settings, and each work has its own language field in its work details. A work's language drives its dictionary lookups and inspiration suggestions.

It's a guide, not a verdict. Treat it as a signal to check your meter at a glance, not as ground truth. See The editor → The two gutters.

Solo is the only plan you can buy today — unlimited works, the dictionary and rhymes, feet and emotion analysis, inspiration suggestions, and version history. Studio, for writing with a band or a team, is shown in the signup flow marked Coming soon and can't be selected yet. There's no free tier, though Solo's annual cycle includes a 30-day free trial before you're charged. See Signing up and choosing a plan.

Not today. Each work belongs to a single author. Shared writing spaces are what Studio is for, once it ships — see the plans question above.

PDF, plain text, and Markdown, one work at a time. See Export a work.

Yes — deleting a work removes it and every version saved under it, and this can't be undone. If you only want to go back to an earlier version, use Compare and restore versions of a work instead of deleting.

Click Forgot your password? on the sign-in page. This is fully self-serve — no need to contact support. See Signing in, and password recovery.

It's self-serve, in your account page — the same page that shows your sessions, subscription and invoices. You give the current password and the new one twice; changing it signs you out everywhere else. See Your account. If your account signs in with Google, this form doesn't apply: Google holds your password. See If your account signs in with Google. A forgotten password is a different case, and also self-serve — see the question above.

Not from inside Ilena — write to [email protected]. This used to be self-serve; it no longer is.

Switching or cancelling a plan. A Solo subscriber billed monthly can switch to the cheaper annual cycle, and anyone can cancel or reactivate their subscription, all from your account page → Subscription. Switching to a different plan (Solo to Studio, once Studio ships) isn't available yet. Deleting your account and exporting your data are still not available from inside Ilena — write to [email protected]. The page at /gdpr/ exists but says so itself: it is being built and nothing there works yet. See Your account.

That part is self-serve, in your account page — see Seeing and ending your active sessions.

Open Help → How to get support from the app menu, and pick the category that fits — Technical support for bugs and usage problems, General questions for feedback and suggestions, or Business inquiries for partnerships. Include what you tried, what you expected, and what happened, plus a rough timestamp if you can. Typical response time is 1–2 business days.